Tuesday, January 30, 2018

How Back Office Services Can Add Value to Your Logistics Business

Back office services are an integral part of day to day operations for any logistics company. A lot of management time is wasted on managing routine voluminous paperwork, data updation and cargo tracking- the time that can be utilized more profitably to focus on your core competencies of marketing and generating revenue growth.
How Info-X Back-Office offerings can add mega value to your Logistic Business.
Consider how the following tasks can be better handled through using back office support services of Info-X Software Technology, who have the expertise of over 16 years in providing these services commendably to the US and European logistic companies, thereby substantially reducing their costs and adding value to their businesses.
Rate Management
In the ocean carrier marketplace, you as NVOCC or freight forwarder, are competing with businesses around the globe. In order to maintain your position as a leader in this industry, your business demands professional freight rate management. As a part of our logistics back office services offering, Info-X provides an effective solution for optimum ocean rate management with following features.
    • Updating complex freight rates and surcharges on real time for faster accurate quotes.
    • EDI integration with client operating system for transferring quotes
    • Online integration for “Customer Cell Module”, for better profit management.
    • Smart intelligent reporting module including Sales Analytics and Quote to Booking Ratios for effective monitoring.
Back Office Processing
The idea of outsourcing logistics business processes is to increase profitability, while improving production accuracy and turnaround time. Whether you are a NVOCC, freight forwarder or ground transportation entity, ensure that you opt for a reliable and experienced logistics back office service provider who can manage your entire documentation process utilizing their domain expertise and technology tools, thereby reducing the write-offs.

Outsourcing logistics business processes is the key to reduce costs. Why? Because it,
  • Reduces continuous service and financial pressures
  • Minimizes capacity volatility
  • Stabilizes cost volatility
  • Decreases the complexity of operating environment
Export - Bill of Lading
Info-X team possess expertise in processing export files and perform the following activities for freight forwarders.
  • Following up for shipper Instructions.
  • AES filing (Automated Export System).
  • End to end processing and distribution of export documents such as House Bill of Lading, Master Bill of Lading and raising of Invoices
  • Tracking the onboarding of shipments and sending pre alerts to the agents.
  • Auditing – Proofing of carrier BL and approving it.
Import - Arrival Notice Entry
A notice of arrival is a primary form of international shipping documentation, issued by an ocean freight agent or carrier on behalf of the shipping recipient. Preparing these documents accurately entails the cargo location, LOT number, ocean freight carrier release charges and any additional instructions on how to handle shipment recovery. If you wish to have an effective system for handling these tasks in a streamlined manner, contact Info-X to set up an appropriate back office system for you.
Cargo Tracking Services
Now a day the customers expects a WOW experience and it can only happen if proactive information with high and continuous visibility is provided to them. Therefore, the tracking service plays an important role in customer satisfaction. An effective tracking system can provide a continuous and precise visibility about the status of the shipment for the customer to coordinate and take corrective steps in case of deviations from the schedule, eliminating demurrage etc. Info-X has an excellent record in tracking domestic and overseas shipments and have been rendering services for fortune 500 organizations globally.
Accounting Services
An ocean carrier’s accounting services are the bridge that provides expedience to billing and invoicing. Getting invoices out to shipping customers as quickly as possible reduces the time spent waiting on revenue. By uploading documents using a digitized accounting process your office staff can streamline the entire billing process. Info-X has the proven track record and expertise to handle full logistics accounting services.
Auditing
Auditing plays a critical role is stopping the leakage of revenue. A robust auditing system acts as a gatekeeper and prevents revenue loss. For instance, a stringent audit can identify an under rated ocean quote which is a potential loss to the organization. Info-X has advanced tools for the carrying out the audit and plugging the loop holes.
FMC/Tariff Publishing
In 2011 the Federal Maritime Commission released a ruling that all licensed NVOCCs involved with negotiated rate agreements are exempt from publishing the rates for publicly accessible tariffs, in certain situations. Part of this ruling requires these companies to store records for five years in a format easily accessible by the FMC. Here at Info-X, we offer FMC-approved storage via our back office services that will ensure your company remains compliant with tariff publishing regulations. How It Works?
  • Direct integration with logistics to see filing status report
  • Global login to monitor your filed rates
  • Rate filing with FMC


Customs Filing

When dealing with the US Customs and Border Protection Agency, anything you can do to speed up the process of customs filing will benefit your business. Are you using electronic documents that are easily processed and accepted according to CBP regulations? If not, this is another Info-X back office service you would want to implement.

Thursday, December 21, 2017

Key Factors Driving Effective Freight Rate Management Software

What is the one decisive factor for any logistics provider? Being able to manage rates effectively. As an NVOCC or freight forwarder, it is imperative for you to track and keep up-to-date records of the frequently changing carrier rate contracts with applicable surcharges and other amendments. This information would allow you to quote the best and accurate rates at the quickest to help your clients make the most economical decisions for their business. An automated software package can control rate management and therefore increase accuracy and efficiencies. If your management team is not quite on board with freight rate management software, here are some important factors that should be considered in the decision making process.
Technology Platform
The multitude of options in technology is becoming a differentiator for selecting the most robust software for rate management. The need of the hour is a cloud-based, agile rate management system with multi-modular and multi-modal functionality, which covers the entire logistics network of ocean, air, and ground transportation. The front-end graphical interface should synchronize and allow for easy access to digital rates matrix repository. In today’s highly competitive environment, accuracy determines the service level of the NVOCC and freight forwarders and acts as a bridge between retaining and losing customers.
Quality and Ease of Managing Quotes
Quoting is the starting point for generating potential revenue. The software must be conducive and provide supportive features to aid in quote management, such as the ability to search for most efficient commodity specific rates, surcharges, vessel schedules, and transit times for multiple carriers.
The software should provide both specificities, as well as variability. The system needs to have specific modules for handling various haul types, such as Ocean FCL, Ocean LCL, air freight, LTL, and RO-RO. It should have the ability to offer quick rate solutions for a variety of container sizes linking with intermodal freight rates with details of validity and expiry of rate.
In addition, an efficient quoting system should also have the functionality to have an end to end view of buy and sell rates, profit margins, and all-in pricing to aid in quick quoting. The system should have the option to quote in multiple currencies and overseas surcharges in foreign currency.
The automated feature for profit margin would be time-saving and eventually provide peace of mind to the NVOCC and freight forwarders.
Finally, there should be a capability to send the quotes to the customer through an inbuilt emailing system for booking and also have the functionality to easily retrieve and use them in future.
Integration with Existing Management Systems
When considering any freight management software, the ultimate goal is to find a service that works with the existing software systems. The technology and the set up should be such as to be compatible with commonly used systems in your business domain. For instance, it should have the EDI integration with client operating system for creating rate quotes and connecting with web services to determine intermodal rates.
Value Proposition for Downstream Processes
An effective rate management software can bring in tremendous value proposition to the organization. It works as a central digital repository of vessel schedules, transit times, buy and sell rates, as well as applicable surcharges with an insight towards calculating bottom line. Investing in the rate management software reduces invoicing errors. This drastically reduces the time required downstream to correct the billing errors, which improves margins and service quality. An ideal rate management software should also feed the organization with business intelligence reporting for the sales team—giving them direction and a roadmap.
Choose Freight Rate Management Software
If you are ready to take the next step in freight rate management software or logistic BPO services, let us assist you. Contact Info-X Software Technology to request a quote. We offer innovative transportation software solutions and back-office services for last 16 years assisting NVOCC, freight forwarders, and shippers across continents.


Thursday, March 3, 2016

Cargo Tracking and Tracing - Know Where Your Cargo Is?

Cargo tracking and tracing are not only essential for efficiently managing the logistics network, but also for offering absolute customer satisfaction. With technological advancements, now companies can track and trace their cargo 24 x 7 with the help of freight tracking services. Detailed information about how professional freight tracking and tracing services can benefit your business are discussed in this blog.

Industries throughout the world are facing difficulties when it comes to tracking and tracing their cargo and maintaining their logistics supply network. The problem can easily translate into a huge problem among the production, distribution and delivery units and can disrupt the harmony of your logistics chain right from the source to the destination location to result in customer dissatisfaction.

Advanced Cargo Tracking and Tracing

Cargo tracking and tracing companies offer an ideal solution to this problem. These companies make use of advanced shipment monitoring technologies to track your shipment right from the source to its destination without any human intervention. This allows the companies to monitor and trace their shipments, manage their inventory and also prevent theft in ways which were not possible in the past.

While Cargo tracking and tracing have been around for a long time in the form of bar codes and RFID (Radio Frequency Identification), satellite and cellular technologies have paved ways for the development of advanced equipment, like GPS that can easily track and trace any shipment almost all over the world.

While these technologies were expensive in the past, their prices have considerably dropped now, and this allows the smallest companies to afford a freight tracking service.

Benefits of Cargo Tracking and Tracing

Better Customer Service: Tracking of the package, consignments or parcels not only provides the businesses with a peace of mind but to the customers as well. Even the customers can track and trace their orders, know their exact arrival date and make timely provisions for receipt of goods. Businesses, on the other hand, can use this information to resolve queries of the customers with accuracy and not speculation.

In-depth Information of the Supply Chain: With a cargo tracking and tracing service, all the details regarding the shipment can be accessed by simply inserting the tracking number. Right from the information of the carrier, its current location, to its ETA can be viewed by anyone.

Counter Non-Deliver: Also, if there is a non-delivery, you can trace the shipment and know the reason for non-delivery to ensure that the shipment reaches to the destination as soon as possible. It will simplify the entire shipping process and will help in reducing the burden from your administrative staffs’ shoulders.

If you still prefer using traditional services for cargo tracking and tracing, you are missing improved handling of your cargo, maximum control, automation and modern tracking functionalities. Yes, using a modern tracking and tracing service for your cargo can be a bit difficult initially and can also suffer from technical hurdles at times, but the advantages overshadow these minor difficulties.

Say goodbye to speculations, delays, non-delivery and all the problems related to shipment with a cargo tracking and tracing service to experience a modern world of difference.

Friday, February 12, 2016

Outsourcing Business Processes is the Key to Reduce Costs, Improve Efficiency

Success of any business depends upon the efficiency and cost-effectiveness of its supply-chain. Outsourcing this process ensures compliance, profits, customer-satisfaction and development.

Today, our transportation systems are more evolved than ever. It is easier to ship anything from cars to a pound of grapes than it was 50 years ago. But transportation comes with its own set of problems and complexities that can hinder a company’s growth. High costs of transportation and falling margins in shipment have hit the profitability of the logistics industry. And venturing into this field to supply your product can be a risky option. At the same time, hiring expensive employees or dealing with security mandates, excessive paperwork or the volatile economic environment across the world can be time-consuming, not to mention quite hassling. So, to get the best out of transportation, to enhance your supply-chain management and to ensure customer satisfaction, you need to opt for logistic BPO services, which can unlock the true value of transportation process, promote cost-optimization and streamline the entire shipment-tracking-delivery process.

The idea of outsourcing logistical business processes is to improve profitability, while increasing production-delivery experience. Whether you are looking for ocean, freight forwarders or land transportation systems, ensure that you opt for a company that can reduce write-offs, handle paperwork and handle costs through its industry expertise and technology tools.

Outsourcing business processes is the key to reduce costs. Why? Because it,

  • Reduces continuous service and financial pressures
  • Minimizes capacity volatility
  • Stabilizes cost volatility
  • Decreases the complexity of operating environment
Ideally, your logistic BPO services’ providers should broke down the process into following parts,
  • Master Data Management
  • Planning
  • Execution
  • Identification of optimization or innovation potential
  • Then, your company can expect
  • Optimization of entire supply chain network- from producers to distributors
  • Determination of optimum locations for supply-chain processes
  • Decreasing complexity and enhancing efficiency of routes
  • Increased inventory
  • Order processing, validation and fulfillment
  • Logistics management, sourcing and planning
  • Processing orders, providing proof of delivery and auditing performances
Overall, these factors can guarantee cost-reduction, standardization of business processes, enriched customer experiences and improved productivity within an organization.

Companies today, basically have to understand that BPO represents a strategic and efficient way of handling tumultuous transportation or supply-chain management problems. You should be opting for these companies and use following rules to get the best results,
  • Ensure logistic BPO services are a CEO’s priority as there are no better options for survival
  • Look at outsourcing as an efficient, reliable process to get work done in a complex transportation industry
  • Keep the arrangements for CPO simple. Analyze the services offered by a company, compare the results in 90-180 days to see whether or not any cost-savings or efficient supply management can be 
  • Have aggressive timelines for sorting out the BPO process
  • Develop a deployment plan that the company can implement
  • Insist on choosing a company with prior expertise, industry knowledge and specific professionals for the job
So, go ahead! Get logistics’ advantages by choosing the right BPO Company for your operations.

Info-X USA provides all-round logistics and outsourcing services for businesses. Visit http://www.infoxusa.com/ for more details.

Monday, January 11, 2016

Features to Look for in a Cargo Tracking and Tracing Software

A proper cargo management system with a cargo tracking system is a must for continuous monitoring of the cargo. An efficient system will ensure that there are no thefts of the cargo or loss of revenue. A good tracking system will provide continuous alerts of the movement of the cargo. Further, a tracking system must have some noteworthy features. Read more to find out.

The cargo management system is the entire process of managing and monitoring transportation of goods and services for economic purposes by airways, roadways, and waterways. Promptness, competence, and trustworthiness are important pillars of flourishing cargo management system. The import-export trade of a country or a region will flourish with efficient cargo management system.

However, many times the cargo is threatened by theft or security issues. Hence, having an efficient cargo tracking and tracing system is of great importance. According to findings, installing a cargo tracking system has been extremely beneficial and it has helped to control illegal dumping of the cargo, increased revenue and helped in cutting costs of the cargo carriers.



Moreover, it has also helped in detecting criminal activities and preventing theft. A cargo tracking software must have some noteworthy features. Let us discuss them further in detail.


  • Check at Each and Every Point: The cargo tracking system must monitor the movement of the cargo from the point of pick up to the end point. The customers should be able to check the position of the cargo at any point. The software should help the clients to manage their logistics very effectively.
  • Improving Efficiency: The tracking system that you wish to purchase must help in improving the efficiency of the entire cargo system. This should help further in increasing business profitability. A good tracking system helps in increasing the revenue of the company by preventing theft.
  • Technology: It should use extremely smart software to track the cargo. The software should be designed in such a way that the cargo can be monitored effectively in the international waters as well. The technology should be regularly upgraded, according to the changing innovative trends.
  • Proper Security: There must be a proper security of the data related to the cargo that has been shared with the cargo tracking company. They must ensure that no gets access to the data other than few select members. While purchasing the software, the client must discuss this feature in detail with the tracking services company.
  • Continuous Alerts: As the cargo is moving from one destination to another; the system must give continuous alerts. Also, in the case of any suspicious activity, the system must give an immediate alert. Also, the freight cargo must be properly monitored regularly at intervals.
Apart from the features mentioned above, the software must be properly tested and be long lasting. The cargo tracking and tracing system give a continuous update with of the right cargo direction. Also, the technology and the services that are provided must be trustworthy.

Monday, December 14, 2015

Choosing a Cargo Company That’s Reliable

Want to keep an eye on your package? Need reliable Cargo Transportation Company? Then this is what you need to know.

Since the colonial era, people have used oceans and seas for transferring goods across the globe. While the businesses have now evolved to include air and rail/road transportation as well, ocean shipping is still the most preferred, popular form of transportation. Ocean freight forwarders, as third party logistics provider transfer goods port-to-port, enabling companies to import and export their products without a hassle.

Considering that freight forwarding is an important part of business development, companies need a cargo shipping service that’s reliable- a company that ensures that consignments are delivered on time safely. Their services are available around the year, providing reassure that your goods will be delivered whenever and wherever you want.

But when so many companies offer cargo shipping and ocean cargo tracking services, how do you choose the most reliable one? You could try these simple strategies:


Shipping Methods
Cargo companies specialize in providing different shipping options. Most often, you will find services such as ocean and air freight with special rail or road transportation systems. A company is reliable if it offers holistic shipping services with special ocean cargo tracking to ensure that you can keep a tab on your goods. Such tracking systems are particularly beneficial for unusually large shipments and provide reliable assurance that your product is safe during the transit.


Customized Service
Reliability of a cargo company cannot be assessed solely on a company’s longevity or experience. But it can be ascertained by the level of customized services a company provides. So, if your cargo company can provide you port-to-port or even door to door service, then that’s the company you might want to partner with. Similarly, comes that can meet or exceed your specific request should be given preference.

Cost-Effectiveness
Of course, cost is a major factor when it comes to reliability of a cargo company. Now, a company that’s charging too low might not a reliable option. After all, service can be comprised for those lower prices. Similarly, a price too high doesn’t necessarily equate to reliability. So, you need to study the market rates and find a company that provides suitable services at genuine rates. The company should ideally have a transparent pricing structure with freight quotes that can help you make the decision. At the same time, the company should be ready and swift to answer any queries that might be related to the pricing policy.

Cargo Tracking
Now it is certainly important that you choose a company that offers cargo tracking and logistics. Any reliable company will certainly have latest technology for timely ocean cargo tracking ocean cargo tracking. They will not have you wait for weeks or days to get an update about your cargo. With the use of advanced technology, such companies will be able to provide instant information about the transit.

So, use these strategies to determine whether or not a cargo company is reliable. InfoX USA provides comprehensive cargo shipment, tracking and delivery services. Visit their website for details.

Monday, November 16, 2015

Why Businesses should Outsource their Logistics Needs

Running business can be difficult. But you can reduce the hassles by choosing logistic outsourcing services. These services will ensure that you can focus on different growth factors.

Implementing a complex operation for transportation of goods to the customers can be quite a hassle for any small or large organization. But handling logistics is pivotal for the growth of any business. Those big sales or deliveries will drive the development of your organization. As a savvy entrepreneur, you should focus on these outsourcing logistics services to someone, rather than working on them on your own. Choosing a third party logistics provider will guarantee you several benefits. Some of them are listed below.

You Use the Right Types of Vehicles
When you decide to establish a reputable business, you need a reliable mode of transportation for your goods and services. The best way to do so is to outsource logistics, which will ensure that you make use of the right kind of vehicles or transportation means to transfer your goods around the world. Reliable Logistics Company will provide you the opportunity to choose between different transportation modes, so you can send perishable or non-perishable goods through rail, road, air and sea depending on your needs.

Professional Support
You can always hire someone to look after logistics operations. But a single person or even a small team of people wouldn’t provide you the advanced professional support you need. That’s the reason you need to opt for logistic outsourcing services, where you will receive professional support, from filing custom documents to handling any unexpected incidents. That way, you can rest assured that the goods are handled by the professionals, who care about your company’s development.

Saves Time
Seriously, when you have so many other growth factors to consider and so many strategies to focus on, why would you want yourself to be burdened with logistics? You should rather outsource it, this will help you save valuable time that can be used for strategizing the company’s marketing and development plans to spend quality time with family and friends. Outsourcing will take a number of tasks off your hand and you wouldn’t have to worry about simple things such as billing, training, paperwork and staffing.

Keeps you Updated
When you choose to get logistic outsourcing services, you get the best professionals in the field. These professionals will keep you updated with the technological advancements. You will learn about the best practices in the industry and have better software for handling reporting, inventory maintenance and other processes.

Saves Money
It’s simple. Outsourcing saves you a lot of money. With outsourcing services available, you don’t have to worry about hiring people to do the same job in your office. Plus, you save more money because outsourcing eliminates the need for extra expenses, investing in warehouse or transportation systems and even the technologies. This will lower transportation and freight costs as well, while reducing the risks that may result in losses.

So, go ahead. Opt for logistic outsourcing services. InfoX USA offers customized logistics solutions. Visit their website for more details.